INTRODUCTION IN TO THE WORLD OF DIGITAL TRANSFORMATION

The University of Pretoria is striving to become a globally competent and connected leader in the digital space in South Africa and the rest of Africa.

Our Digital Transformation Strategy’s (2023 – 2026) strategic intent is to fundamentally change how we operate and deliver value to customers through the integration of technologies across all areas. Digital transformation (Dx) is seen as disruptive to the current operating and business model, requiring organisational and culture change, as well as digital technologies implementation.

TEACH and LEARN
 | INNOVATE | IMPACT
 | LIVE THE UP WAY

DIGITAL TRANSFORMATION GOALS AND OBJECTIVES

1
Co-create a culture of innovation
2
Establish a customer centric business model
3
Enhance employee productivity and efficiency
4
Leverage our digital transformation
5
Optimise continuity and agility

Co-create a culture of pioneering innovation promoting agility, collaboration and strengthen hyper connectedness

Objectives

  1. Evaluate and monitor the digital literacy and readiness levels of staff and students on an annual basis.
  2. Identify and implement on-going change management, awareness, and training initiatives to drive digital skills development, innovation, interconnectedness, and agility linked to performance development and evaluation.
  3. Establish a digital transformation idea generation platform and digital ecosystem to pro-actively encourage collaborative experimentation, knowledge transfer and build capabilities.
  4. Embed equitable, safe, and responsible access to and engagement with the technologies throughout the lifecycle of such technologies and generate trust.

Projects

Digital literacy audit
Idea Management System
FutureFit programme
Customer Experience (Cx) programme
Guideline for ethical governance of digital technology at UP

Establish a customer centric business model that drive positive customer experience

Objectives

  1. Identify, prioritise, and implement streamlined automated business processes to enhance customer service delivery.
  2. Enhance customer experience interactions through deliberate institutional monitoring and measurement mechanisms in real time.

Projects

Idea Management System
FutureFit programme
Customer Experience (Cx) programme
Guideline for ethical governance of digital technology at UP

Enhance employee productivity, efficiency, and value proposition through digital work optimisation

Objectives

  1. Embed key digital competencies into job descriptions, developmental plans, and talent management recruitment activities to generate a new digital savvy workforce.
  2. Create formal enablement programmes for the diffusion of new digital technologies and applications within day-to-day operations.

Projects

Digital literacy audit
Idea Management System
FutureFit programme
Customer Experience (Cx) programme
Guideline for ethical governance of digital technology at UP

Leverage our digital transformation competitiveness to strengthen our university’s responsiveness and impact in society

Objectives

  1. Establish a Strategic Programme Office to provide strategic oversight of institutional initiatives during the assessment, prioritisation, funding, and implementation project lifecycle aligned with UP's strategy.
  2. Differentiate between UP Strategy, traditional ITS Strategy and Dx Strategy to align and fully integrate to optimise UP’s impact and strategic direction.
  3. Identify, exploit, and leverage existing and new digital capabilities toward institutional innovation capacity.

Projects

Digital literacy audit
Idea Management System
FutureFit programme
Customer Experience (Cx) programme
Guideline for ethical governance of digital technology at UP

Optimise continuity and agility of our core competencies of teaching, learning  and research by leveraging technology

Objectives

  1. Optimise and exploit current technologies, digital platforms, and functionality to ensure maximum benefit is derived and ensured.
  2. Drive technology adoption and create shared understanding through data literacy interventions and self-service digital support.
  3. Incentivise the sharing and transparency of data and storing it in a data lake to enhance operational decision-making and future predictions for customers.

Projects

Digital literacy audit
Idea Management System
FutureFit programme
Customer Experience (Cx) programme
Guideline for ethical governance of digital technology at UP

Unlock the future with us!

Join our Digital Transformation Strategy initiatives and be at the forefront of innovation. We’re looking for visionary ways to help UP shape the next wave of digital enhancements. Don’t miss the opportunity to make a real impact – submit an idea today and transform tomorrow.

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